tk baji Responsible Gaming

The 18+ age restriction is not simply a policy preference — it is a firm platform rule enforced at every stage of the player lifecycle. During account registration, you are required to declare your date of birth. During the KYC identity verification process, tk baji checks government-issued identity documents to confirm that your declared age is accurate. Any account where the player's age cannot be confirmed to be 18 or above will be suspended until verification is complete.

If you are a parent or guardian and believe that a minor in your care has created an account on tk baji, contact our support team immediately via live chat or at the email address listed on this page. We will prioritise your report, suspend the account, and process any applicable refund in accordance with our terms and conditions.

tk baji also strongly recommends that parents and guardians who share a device with a minor install third-party parental control software to restrict access to gambling websites. Reputable options include tools built into major operating systems as well as dedicated family safety applications. tk baji is not responsible for access obtained by a minor through a device or account that belongs to an adult in their household — responsibility for device security rests with the account holder.

Most people who gamble on tk baji do so safely and within their means. However, for a small proportion of players, gambling can become a problem that affects their finances, relationships, and mental wellbeing. Recognising the early signs is the most important step toward getting things back under control.

Ask yourself honestly whether any of the following statements apply to your current gambling behaviour. If several of them feel familiar, it may be time to use one of the player protection tools described in the sections below, or to speak with a support professional.

tk baji provides a suite of practical tools that allow you to manage your gambling activity proactively. These tools are available to every registered player on the platform and can be activated through your account settings or by contacting customer support via live chat. There is no waiting period to activate a restriction — all limits and blocks take effect immediately upon confirmation.

The following section describes each available tool in detail. We encourage all players — not only those who feel they have a problem — to familiarise themselves with these tools and consider setting sensible limits from the outset. Responsible gaming is far easier when limits are in place before an issue arises rather than after.

Self-exclusion is the strongest account restriction available on tk baji. It is designed for players who have reached a point where they feel they cannot control their gambling through softer measures such as deposit limits or time-outs alone. Activating self-exclusion is a clear, decisive action — and tk baji makes it as straightforward as possible to put in place.

How to Activate Self-Exclusion

Contact tk baji customer support at any time via live chat or by emailing [email protected]. Inform the agent that you wish to self-exclude and specify your preferred exclusion period. The restriction will be applied to your account within minutes of your request being confirmed. You do not need to provide a reason, and there is no cooling-off period before it takes effect.

What Happens During Self-Exclusion

• Your account is locked and you cannot log in for the duration of the exclusion period.
• All pending withdrawal requests will be processed and paid to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe.
• All marketing communications — including promotional emails, SMS messages, and bonus offers — are suspended immediately.
• Your account data is retained in accordance with our Privacy Policy and regulatory obligations; it is not deleted during the exclusion period.
• Any remaining account balance above the minimum withdrawal threshold will be refunded to your registered payment method upon request.

Reinstatement After Self-Exclusion

If you self-excluded for a fixed period (1, 3, or 6 months), your account will not automatically reopen at the end of that period. You must contact support and submit a reinstatement request. A minimum 24-hour reflection period applies before the account is unlocked, during which you may withdraw the request. For indefinite or permanent self-exclusion, a significantly longer reflection period and additional verification steps apply before reinstatement can be considered.

One of the most effective ways to keep gambling within your means is to set a deposit limit before you start playing. tk baji allows every registered player to cap the total amount they deposit over a chosen time period. Limits apply across all payment methods — whether you use bKash, Nagad, Rocket, Upay, or a debit card — so that the cap covers your total top-up activity on the account.

Available Limit Periods

• Daily deposit limit: The maximum total you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum total across seven consecutive days, measured from Monday to Sunday.
• Monthly deposit limit: The maximum total across a calendar month.

How Limits Are Applied

When you set or reduce a deposit limit, the new lower limit takes effect immediately. If you wish to increase an existing limit — for example, raise your weekly cap from ৳5,000 to ৳10,000 — a mandatory 24-hour waiting period applies before the increase becomes active. This cooling-off window is intentional: it gives you time to reconsider whether an increase is truly in your best interest. If you change your mind during the 24-hour window, you can cancel the increase request through your account settings or by contacting support.

Loss Limits and Wager Limits

In addition to deposit limits, tk baji can configure loss limits and single-wager limits on request. A loss limit caps the total amount you are permitted to lose over a defined period, regardless of how many deposits you make. A wager limit sets a maximum stake per individual bet or game round. These additional controls are available by contacting customer support — they are not yet self-service through the account settings panel but will be applied promptly upon request.

A time-out is a short, enforced break from the tk baji platform. It is a useful tool when you notice that you have been playing for longer than intended, when you feel emotionally affected by a losing streak, or simply when you want a structured pause without committing to the longer durations that a full self-exclusion entails.

Time-Out Options

• 24-hour time-out: Your account is suspended until the same time the following day.
• 48-hour time-out: A two-day suspension, useful after a particularly intense session.
• 7-day time-out: A full week away from the platform, giving you space to reset your habits and perspective.

Rules During a Time-Out

Once a time-out is activated, it cannot be cancelled or shortened by any means. This is by design — the purpose of a time-out is to create a firm boundary, not a suggestion. During the time-out period, you cannot log in, place bets, make deposits, or access any gaming content on tk baji. All scheduled marketing communications are paused. Any pending withdrawal that was requested before the time-out was activated will continue to be processed normally.

Reality Checks

Rather than interrupting a session, reality checks work alongside your regular play. You set an interval — for example, every 60 minutes — and tk baji will display a brief on-screen notification showing how long your current session has lasted and the net amount you have wagered during that session. The notification does not force you to stop, but it restores the sense of time and financial awareness that can erode during extended play. Reality checks can be enabled and configured through your account settings or by asking a support agent.

Protecting children and young people from access to gambling content is one of tk baji's most serious obligations. Access to the platform is restricted exclusively to adults aged 18 and over, and this restriction is enforced through both technical controls and identity verification procedures.

Technical Controls at Registration

Every player registering on tk baji must provide a date of birth. The platform calculates the player's age at the time of registration and blocks the creation of any account where the stated age is below 18. This check is repeated during the KYC document verification stage, where a government-issued ID — such as a Bangladesh National Identity Card or passport — is examined to confirm the player's age independently of the self-declared date of birth.

Advice for Parents and Guardians

If you share a computer, tablet, or smartphone with children or teenagers, tk baji strongly recommends that you take the following precautions to prevent accidental or deliberate access to gambling content:

• Never save your tk baji login credentials in a shared browser or allow the browser to auto-fill your password on a shared device.
• Log out of your tk baji account fully after each session rather than simply closing the browser tab.
• Use the parental control features built into your device's operating system to restrict access to gambling-related websites by category.
• Consider using a dedicated browser profile for gambling activity that is password-protected and inaccessible to children.
• If a child in your household has accessed your account without your knowledge, contact tk baji support immediately so the relevant session activity can be reviewed and any appropriate action taken.

tk baji will act promptly on any report from a parent or guardian concerning a minor's access to the platform. We treat such reports with the highest priority and handle them in strict confidence.

If you feel that gambling is no longer fun and has become a source of financial pressure, anxiety, or conflict in your personal life, please do not wait to seek help. Acknowledging the problem and taking action early makes a significant difference in how quickly things can improve.

Contact tk baji Support Directly

Our customer support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all national holidays. You can reach us via live chat on the platform at any time. When you contact us about a responsible gaming matter, you will be connected to an agent who is trained specifically to assist with account restriction requests, self-exclusion, and referrals to external support. There is no judgment and no pressure — our team will follow your instructions and implement whatever restriction you ask for, immediately.

What to Tell the Support Team

You do not need to explain yourself in detail. Simply telling the agent "I want to set a deposit limit", "I want to activate a time-out", or "I want to self-exclude" is sufficient. The agent will confirm the restriction, apply it to your account, and send you a confirmation. If you would like to talk through your options first, the agent can walk you through the available tools at your own pace.

External Support Resources

While tk baji provides internal tools and direct support, we also acknowledge that some players may benefit from speaking with an independent counsellor or support service. If gambling is affecting your mental health or your relationships, speaking with a professional can be enormously helpful. We encourage you to reach out to a trusted mental health professional, doctor, or community counsellor in your area of Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere — who can provide confidential guidance suited to your specific situation.